Terms of Use

1. Acceptance of Terms

By accessing or using Vocaid's AI-powered interview practice and recruitment platform (the "Service"), you agree to be bound by these Terms of Use ("Terms"). These Terms constitute a legally binding agreement between you and Vocaid Technologies, Inc. ("Vocaid," "we," "us," or "our").

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you must not access or use the Service.

2. Description of Service

Vocaid provides an AI-powered platform for interview practice and recruitment, including:

• AI-driven voice interviews with real-time natural language conversation
• Personalized interview question generation based on job descriptions and resumes
• Speech-to-text transcription and voice analysis for communication coaching
• AI-generated performance scoring across multiple competency dimensions
• Video recording and behavioral analysis of non-verbal communication (with explicit consent)
• Computer vision-based liveness verification and gaze tracking (with explicit consent)
• Resume analysis and ATS (Applicant Tracking System) scoring
• Multi-language support for interviews in 10+ languages
• B2B hiring workflow tools including candidate management, team voting, and collaborative evaluation

3. Eligibility

You must be at least 18 years of age to use the Service. By creating an account, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

The Service is available in select jurisdictions. We reserve the right to restrict access from jurisdictions where the Service cannot be offered in compliance with applicable law.

4. User Accounts

To access certain features, you must create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and up-to-date information
• Notifying us immediately of any unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

5. Credits and Payments

Our Service operates on a credit-based and subscription-based system:

• New users receive 3 free interview credits upon phone verification
• Subscription plans include monthly credit allowances with additional features
• Credits are non-transferable between accounts
• Unused credits expire at the end of each billing cycle unless otherwise stated
• Subscription fees are billed in advance on a monthly or annual basis
• Refunds are available within 7 days of purchase if no credits have been consumed

All prices are listed in USD unless otherwise specified. We reserve the right to change pricing with 30 days' notice to existing subscribers.

6. AI Disclosure and Consent

The Service extensively uses artificial intelligence and machine learning technologies. By using the Service, you acknowledge and agree to the following:

• Interview conversations are conducted by AI, not human interviewers
• Performance scores and feedback are generated by AI algorithms and represent probabilistic assessments, not objective measurements
• AI-generated scores may vary based on factors including language, accent, audio quality, and internet connection
• The Service does not guarantee employment outcomes — interview practice results are for educational and preparatory purposes only
• Behavioral analysis features use computer vision to analyze non-verbal communication signals and require separate explicit consent
• We do not use emotion recognition or inference in workplace assessment contexts, in compliance with the EU AI Act

For a detailed explanation of how our AI systems work, their limitations, and your rights regarding automated decisions, please visit our AI Transparency page.

You expressly acknowledge and agree that:

• AI SCORES ARE ADVISORY ONLY — All AI-generated performance scores, feedback, competency assessments, and coaching recommendations are provided as general guidance for interview preparation. They do not constitute professional career advice, employment guarantees, or objective evaluations of your qualifications.
• NO RELIANCE FOR HIRING DECISIONS — If you are an employer or recruiter using the Service, AI-generated scores must not be the sole basis for any hiring, promotion, termination, or other employment decision. Human review and independent judgment must be applied to all employment-related decisions.
• AI SYSTEM LIMITATIONS — Our AI systems may produce inaccurate, incomplete, or biased outputs. Factors such as audio quality, accent, language proficiency, background noise, network latency, and cultural communication norms may affect the accuracy of assessments. We do not guarantee the accuracy, completeness, or fairness of any AI-generated output.
• THIRD-PARTY AI PROVIDERS — The Service utilizes third-party AI models (including OpenAI and Google AI) for speech-to-text, natural language processing, and other functions. We are not responsible for the inherent limitations, biases, or errors of third-party AI systems.
• NO LEGAL, MEDICAL, OR PROFESSIONAL ADVICE — AI-generated feedback does not constitute legal, medical, psychological, or professional career counseling. Seek qualified professional advice for such matters.

7. Privacy and Data Use

Your privacy is important to us. Our Privacy Policy explains in detail how we collect, use, disclose, and protect your personal information. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

Audio and video recordings are retained for a limited time (30 days) to provide feedback, then automatically deleted. When you enable your camera, our behavioral analysis modules may analyze non-verbal communication with your explicit consent. Raw visual analysis data is not permanently stored.

You may opt in to allow your anonymized data to be used for AI model improvement. This is entirely optional and does not affect your access to or experience with the Service.

• Privacy Policy
• AI Transparency

8. Acceptable Use

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or other users' accounts
• Share your account credentials with others or allow others to use your account
• Upload malicious content, malware, or code designed to disrupt the Service
• Interfere with the proper functioning of the Service or its infrastructure
• Reverse engineer, decompile, or attempt to extract our algorithms or proprietary technology
• Use the Service to discriminate against any individual or group based on protected characteristics
• Misrepresent AI-generated scores as official hiring evaluations or employment guarantees
• Use automated tools (bots, scrapers) to access the Service without written permission
• Resell, sublicense, or redistribute access to the Service

Violation of these restrictions may result in immediate suspension or termination of your account and, where applicable, legal action.

9. Intellectual Property

All content, features, functionality, software, and technology of the Service are owned by Vocaid Technologies, Inc. and are protected by international copyright, trademark, patent, and other intellectual property laws.

You retain ownership of content you upload to the Service (such as resumes and profile information). By uploading content, you grant Vocaid a non-exclusive, worldwide, royalty-free license to use, process, and store that content solely for the purpose of providing the Service to you.

AI-generated interview feedback, scores, and coaching recommendations produced by the Service are provided for your personal or organizational use. You may not commercially redistribute AI-generated content from the Service without written permission.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Service will be uninterrupted, timely, secure, or error-free; (b) AI-generated scores or feedback will be accurate, complete, or reliable; (c) use of the Service will result in employment or improved interview performance; (d) any defects in the Service will be corrected.

Interview practice results are for educational and preparatory purposes only and should not be relied upon as the sole basis for hiring decisions.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOCAID AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE.

This includes, without limitation, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE AMOUNT YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR $100 USD, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

法域別例外事項：一部の法域（欧州連合、欧州経済領域、英国、ブラジルを含む）では、特に消費者に対する責任の特定の制限を認めていません。それらの法域においては、当社の責任は適用される現地法で許容される最大限の範囲に制限されます。本規約のいかなる規定も、(i) 重大な過失または故意の不正行為、(ii) 当社の過失による死亡または人身傷害、(iii) 詐欺または詐欺的不実表示、または (iv) 適用法により排除または制限できないその他の責任について、責任を制限するものではありません。

12. Indemnification

You agree to indemnify, defend, and hold harmless Vocaid Technologies, Inc. and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to the Service
• Your violation of these Terms
• Your violation of any third party's rights, including intellectual property rights
• Any content you upload or submit through the Service
• Your use of AI-generated scores or feedback in hiring or employment decisions

13. 国際的使用とコンプライアンス

本サービスは世界中の複数の法域で利用可能です。本サービスにアクセスまたは使用することにより、お客様の個人データが、当社のサーバーが所在する米国を含む、お客様の居住国以外の国に移転され、処理される可能性があることを承認するものとします。

Vocaidは、GDPR（欧州連合）、UK GDPR、LGPD（ブラジル）、LFPDPPP（メキシコ）、コロンビア法1581、CCPA/CPRA（カリフォルニア）、および適用される米国州プライバシー・AI法を含むがこれらに限定されない、当社が事業を行う法域の適用されるデータ保護およびAI規制枠組みに準拠しています。データ移転の詳細については、当社のプライバシーポリシーをご覧ください。

お客様は、本サービスの使用がお客様の法域の法律に準拠していることを確認する責任があります。本サービスの運営が現地法と矛盾する可能性のある法域から本サービスにアクセスする場合、お客様自身のリスクで行うものとします。当社は、適用法に準拠して運営できない法域からのアクセスを制限する権利を留保します。

14. AI規制コンプライアンス

Vocaidは本サービスの提供において人工知能を使用しています。当社のAIシステムは複数の法域の規制枠組みに従います。当社のAIシステム、その機能、制限事項、およびお客様の権利の詳細な説明については、AI透明性ページをご覧ください。

採用または候補者評価のために本サービスを使用する雇用主、採用担当者、または組織的デプロイヤーである場合、適用されるAI規制の下で独立した法的義務を負う可能性があることを承認するものとします。これらには以下が含まれますが、これらに限定されません：

• EU AI法：高リスクAIシステムのデプロイヤーは、基本的権利影響評価を実施し、人間の監視を実装し、影響を受ける個人にAI支援による意思決定の対象であることを通知しなければなりません（第26-27条）
• NYCローカル法144：NYCで自動雇用意思決定ツール（AEDT）を使用する雇用主は、年次バイアス監査の実施を確保し、公開サマリーを掲示し、候補者に10日前の通知を提供しなければなりません
• コロラドAI法：デプロイヤーは高リスクAIシステムの影響評価を実施し、重大な決定の前に消費者通知を提供しなければなりません
• テキサス責任あるAIガバナンス法：デプロイヤーは、リクエストに応じてテキサス州司法長官に提供可能なAIガバナンス文書を維持しなければなりません

Vocaidはデプロイヤーが義務を果たすためのツールと文書を提供しますが、デプロイヤーは自身のコンプライアンスについて独立して責任を負います。お客様の特定の規制義務については、資格のある法律顧問に相談されることをお勧めします。

15. 紛争解決

Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through the following process:

1. Informal Resolution: Before initiating formal proceedings, you agree to contact us at support@vocaid.ai and attempt to resolve the dispute informally for at least 30 days.
2. Binding Arbitration: If informal resolution fails, disputes shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Arbitration shall take place in Delaware, USA, or remotely at your election.
3. Class Action Waiver: YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. If your claim does not exceed $10,000, Vocaid will reimburse your filing fee and pay the arbitrator's fees. Each party shall bear its own attorneys' fees unless the arbitrator determines that a claim was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the prevailing party.

You may opt out of this arbitration provision by sending written notice to support@vocaid.ai within 30 days of first accepting these Terms. If you opt out, neither you nor Vocaid will be required to arbitrate disputes and may instead litigate in a court of competent jurisdiction.

Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights. Small claims court actions are also excluded from the arbitration requirement.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.

16. Termination

You may terminate your account at any time through your account settings or by contacting us at support@vocaid.ai.

We may suspend or terminate your access to the Service at any time, with or without cause, with or without notice. Reasons for termination may include violation of these Terms, non-payment, or extended inactivity.

Upon termination: (a) your right to use the Service ceases immediately; (b) we will retain your data for the periods specified in our Privacy Policy; (c) you may request export of your data within 30 days of termination by contacting support@vocaid.ai.

17. Changes to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will notify you by email and/or through a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service.

18. Contact Us

For questions about these Terms, please contact us:

Email: support@vocaid.ai

These Terms were last updated on February 27, 2026.